How to return and request replacement
There are two ways in which you can contact us, either by going onto your account, clicking 'Order History' and then clicking 'Process Return' on the left next to the corresponding product. Or, you can contact us on 0844 472 3242. Please refer to paragraph 8, Warranties and Returns, in our terms and conditions to check that you are eligible to return your item.
In some instances we can send an urgent replacement however this is under insights discretion.
Is this answer helpful?