Background

Leksands kommun, a municipality located in Dalarna County, central Sweden, had been aiming to enhance its efficiency. However, it faced challenges with its onboarding process, which remained a bottleneck due to its manual nature and involvement of multiple departments. Insight helped Leksands Kommunto tackle this challenge by automating the customer onboarding process, implementing a single platform solution that utilised Microsoft Technologies.

Challenge

The onboarding process relied heavily on manual tasks, with limited visibility across departments or roles. Consequently, significant time was devoted to each activity, leading to extended lead and wait times, as well as quality deficiencies. These challenges compounded, elevating the likelihood of new hires experiencing reduced productivity from the outset, thereby influencing their overall satisfaction and influencing employer branding.

“Together with Bots and Insight we have managed to create a highly automated and transparent solution for our onboarding process that saves us time and minimises human mistakes.”

Joacim Gifting, CIO, Leksands Kommun

Solution and Outcome

Recognising the need for efficiency, Leksands Kommun, with Insight’s support, initiated a project to automate the onboarding process. Through automation technology and interdepartmental collaboration, Insight and Bots developed a comprehensive solution that automated tasks, centralised data, and provided real-time progress tracking.

The solution is a single platform for all onboarding tasks, documentation, and communication, eliminating manual coordination and timeconsuming tasks that were automated based on mapped out onboarding journeys. The project was developed with seamless integration with existing systems, allowing for automatic generation of contracts, Active Directory accounts, and provision of access rights in both systems and physical locations, as well as ordering of equipment.

Why Insight?

Insight and Bots demonstrated efficiency and competence by providing a solution that leverages Microsoft technologies to automate customer onboarding processes, optimising time and resources previously spent on repetitive tasks. Through the use of automation technology and interdepartmental collaboration, Insight and Bots developed a comprehensive solution that not only automated tasks but also centralised data and enabled real-time tracking of progress.