Client story Empowering Global Recruitment with Zenith CRM
CLIENT STORY
Empowering global recruitment: Robert Walters transforms operations with Zenith CRM
Client
Robert Walters PLC, a leading international specialist recruitment consultancy, wanted to modernise its operations and drive business growth by replacing its legacy CRM with a bespoke solution. Partnering with Insight AI, it launched Zenith, an advanced internal CRM tailored to the unique demands of the recruitment industry.
Industry: Recruitment
Challenge
Robert Walters faced significant challenges with its outdated legacy CRM, including inefficient candidate and client management, high operational costs, poor user experience and limited flexibility to support business growth. The legacy system hindered innovation and failed to provide data-driven insights, reducing competitiveness in the fast-paced recruitment industry. The previous outsourcing model was also costly, in the context of remote working.
Outcomes
Zenith has streamlined processes, improved user experience and delivered substantial cost and time savings, with 11 out of 11 regions already onboarded. The migration has optimised recruitment and internal processes, improved user satisfaction and enabled streamlined expansion into new regions.
Insight AI was selected for its technical expertise, industry knowledge and ability to deliver a cost-effective, culturally aligned nearshore solution.
Insight AI’s collaborative approach, scalable teams and rapid access to best-in-class expertise enabled it to address Robert Walters’ evolving needs efficiently. Its experience in the recruitment industry and commitment to innovation ensured that Zenith was tailored to Robert Walters’ unique requirements, supporting its growth and market leadership.
Our solution
Insight AI took over the ongoing CRM project and reworked the system architecture to ensure scalability, flexibility and high performance. Zenith was custom-built to replicate and enhance legacy features, offering a modern, intuitive user interface and supporting continuous innovation.
Key highlights:
- Approach: Nexus Scaled Agile methodology, enabling multiple teams to work in parallel and manage dependencies efficiently
- Team: Cross-functional teams of business analysts, product managers, UI/UX designers and delivery leads managing requirements and planning
- Technology: Hosted on AWS and built on a microservices architecture, with data management techniques including CQRS, data replication, ETLs and real-time processing
- Delivery: Regional rollout supported by robust documentation and training materials, with data migration and delivery executed with minimal downtime
Benefits and outcomes
The move to Zenith has delivered measurable savings and faster delivery, and has supported Robert Walters’ expansion into new regions.
- Cost savings: More than 50% annual cost savings compared to the previous vendor
- Delivery velocity: Velocity increased by 75% over the last 12 months
- Data migration: Data migration has consistently achieved 95–100% accuracy
- Regional rollout: 11 out of 11 regions are already operating on the new CRM
- People and service: The modern architecture and user-centric design have enhanced employee retention and service delivery
By Insight UK / 3 Nov 2026
