Client story Powering ActiveOps’ SaaS Transformation
CLIENT STORY
Accelerating global operations: Insight AI powers ActiveOps’ SaaS transformation
Client
ActiveOps, a global leader in Decision Intelligence for operations, needed to enhance its SaaS platform to meet rapidly changing customer requirements. By partnering with Insight AI, it rapidly scaled its development capacity, delivering advanced features and improved platform reliability.
Industry: Software and IT services
Challenge
ActiveOps faced a shortage of experienced developers in its local talent pool, which limited its ability to scale development and meet tight deadlines for product enhancements. It needed to expand capacity quickly without compromising quality or exceeding budget, particularly given the competitive nature of the service operations management sector.
Outcomes
Insight AI provided a dedicated team of developers who integrated directly into ActiveOps’ in-house teams. The collaboration accelerated product development timelines, enabling faster delivery of platform features and updates, and the additional capacity supported a growing customer base without compromising quality.
Insight AI was selected for its proven expertise in delivering skilled IT professionals and high-quality software development services
Insight AI’s ability to align with ActiveOps’ company values fostered effective collaboration and a clear understanding of its business goals. It offered the flexibility to scale resources as needed and adapt to evolving requirements, all within a cost-efficient model. Its deep experience in service operations management and its nearshore delivery approach made it the ideal partner for supporting ActiveOps’ global ambitions.
Our solution
Insight AI provided a dedicated team of highly skilled developers, custom-built to ActiveOps’ requirements to ensure full alignment with its workflows and business objectives. The developers worked on enhancing and scaling SaaS platforms, including ControliQ and WorkiQ, and contributed to advanced features such as AI-driven analytics and real-time operational insights. A flexible staffing model allowed ActiveOps to expand its development capabilities efficiently.
Key highlights:
- Team: A dedicated team of highly skilled developers integrated directly into ActiveOps’ in-house teams
- Platforms: Enhancement and scaling of ControliQ and WorkiQ, including AI-driven analytics and real-time operational insights
- Technology: .NET 9, React (JavaScript), MS SQL Server and Azure, with a web API architecture combining clean and vertical slice approaches alongside microservices
- Delivery: An agile approach with weekly stand-ups and progress reviews, a full-scale release strategy and a project spanning approximately 38 months
- Integration and quality: Legacy systems integrated through onboarding and adaptation to ActiveOps’ tools and workflows, comprehensive guides and documentation, and project management tools supporting cross-team communication and scheduling across global locations
Benefits and outcomes
The additional development capacity supported a growing customer base without compromising quality.
- Faster delivery: Accelerated product development timelines, enabling faster delivery of platform features and updates
- Cost savings: Reduced recruitment and onboarding expenses
- Operational efficiency: Improved development cycle times
- Customer satisfaction: Timely updates and new features increased customer satisfaction
- Competitive edge: ActiveOps maintained its position in global markets
By / 4 Nov 2026 / Topics: Application development
