An extension of your IT team

We are committed to your ongoing success which is why we have developed a technical service team available to our partners. Our service provide you with access to the people and information needed to support your customers Office365 and Azure journey.

 

The benefits of Insight Managed Services

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We got your back

Our service is available in the tiers Standard, Basic and Advanced. As a foundation, all service levels cover partners for unlimited issues or incidents relating to the Office 365 / Azure platform. Standard level support provides enhanced coverage, including valuable advisory services to provide guidance and optimise the Office 365 / Azure environment which includes a broader scope of problem resolution.

At Insight our main priority is to help you optimize your cloud business and exceed your customers ́ expectations.

Some of the benefits you get with Insight Managed Services

Centralise your cloud services

Billing and CMP Support

Customised support for your business needs

Multi-lingual support
within 2-4 hours

Save time and money with a comprehensive ecommerce solution

SLA & Incident Monthly Report

Centralise your cloud services

Security & Compliance Troubleshoot

Do you need Standard, Basic or Advanced support?

  Standard Basic Advanced
Foundation Services
Hours of operation 08:00-17:00 (local) Mon - Fri 08:00-17:00 (local) Mon - Fri 24/7
UK based call centre
Phone support
Ticket based support system
SLA and incident monthly support
Response time to initial ticket request (P1/P2 hours) 2 hours / 4 hours 2 hours / 4 hours 15 mins / 2 hours
Response time to initial phone call 30 secs 30 secs 30 secs
Maximum named contacts 1 5 10
Service changes / updates notifications ✔  ✔ 
Notifications and advisory reports ✔ 

Get in touch to start your journey with Insight