An extension of your IT team
We are committed to your ongoing success which is why we have developed a technical service team available to our partners. Our service provide you with access to the people and information needed to support your customers Office365 and Azure journey.
We got your back
Our service is available in the tiers Standard, Basic and Advanced. As a foundation, all service levels cover partners for unlimited issues or incidents relating to the Office 365 / Azure platform. Standard level support provides enhanced coverage, including valuable advisory services to provide guidance and optimise the Office 365 / Azure environment which includes a broader scope of problem resolution.
At Insight our main priority is to help you optimize your cloud business and exceed your customers ́ expectations.
Some of the benefits you get with Insight Managed Services
Billing and CMP Support
within 2-4 hours
SLA & Incident Monthly Report
Security & Compliance Troubleshoot
Do you need Standard, Basic or Advanced support?
|Hours of operation||08:00-17:00 (local) Mon - Fri||08:00-17:00 (local) Mon - Fri||24/7|
|UK based call centre||✔||✔||✔|
|Ticket based support system||✔||✔||✔|
|SLA and incident monthly support||✘||✔||✔|
|Response time to initial ticket request (P1/P2 hours)||2 hours / 4 hours||2 hours / 4 hours||15 mins / 2 hours|
|Response time to initial phone call||30 secs||30 secs||30 secs|
|Maximum named contacts||1||5||10|
|Service changes / updates notifications||✘||✔||✔|
|Notifications and advisory reports||✘||✔||✔|