The pandemic introduced another level of complexity to IT services. Now, organisations are left trying to figure out how to provide the modern workforce with end-user support to match.
The definition of the word “workplace” has become a little fuzzy lately. Where we once pictured a vast landscape of cubicles, we may now think of home offices, collaboration spaces and even outdoor landscapes.
The overnight switch to remote work not only taught us that an office doesn’t have to be confined to four walls, fluorescent lights and water cooler small talk, but also introduced an unprecedented level of complexity to end-user support.
It’s unlikely that these changes will cease to exist in the post-pandemic world, especially as the emerging workforce demands more flexibility. With the Great Resignation in full swing and office re-openings fluctuating, businesses are left trying to figure out how to seamlessly maintain a hybrid workplace, today and for the future.